terms & conditions
Liability Waiver
1. Acknowledgment of Risks:
I acknowledge that participating in mat Pilates and yoga classes offered by Rodes Studio (“the activities”) involves inherent risks, including physical injury, illness, or death. By choosing to participate, I agree to assume all such risks.
2. Release and Waiver:
I agree to release, waive, and discharge Rodes Studio, its owners, directors, officers, employees, agents, representatives, related and associated businesses, and any affiliated studios (collectively, “Rodes Studio”) from any and all liability, claims, demands, actions, or causes of action related to any loss, damage (including property loss or damage), or injury, including death, sustained while participating in the activities provided by Rodes Studio, to the extent permitted by law. This exclusion does not apply if the loss or injury is due to gross negligence or willful misconduct by Rodes Studio.
3. Australian Consumer Law Warning:
Under the Australian Consumer Law (ACL), statutory guarantees require that services provided:
Are rendered with due care and skill;
Are reasonably fit for any purpose you have made known to the supplier;
Might reasonably be expected to achieve any result you have made known to the supplier.
By participating in the activities, you agree that your rights to sue Rodes Studio under the ACL are excluded, restricted, or modified as set out in these terms if you are killed or injured because the services provided were not in accordance with these statutory guarantees. This exclusion does not apply if your death or injury is due to gross negligence of Rodes Studio.
4. Health and Medical Conditions:
I warrant that I am in good health and proper physical condition to participate in the activities provided by Rodes Studio and am unaware of any medical condition that would affect my ability to do so. I agree to inform Rodes Studio of any changes affecting my ability to participate in the activities and to stop participating if I consider myself at risk or the activities to be unsafe.
I agree to inform Rodes Studio if I am pregnant before participating in any of the activities and to only participate in activities advised as suitable considering the stage of pregnancy and advice from my medical practitioner. Members can only attend pilates classes up to 13 weeks gestation.
Acceptance of Terms:
By signing up for a class at Rodes Studio, you acknowledge and agree to our liability waiver.
Cancellation Policy
We understand plans change and life happens. If you need to cancel your booking, please use the Rodes app or website. Unfortunately, we do not accept cancellations via phone, email or social media. If you need to cancel a class, the following cancellation policy will apply:
Early cancel: If you cancel a minimum of 8 hours before the scheduled class start time, you won’t forfeit the session and your class credits will be returned.
Late cancel: If you cancel within 8 hours of the class start time, unfortunately you will forfeit the session. Clients on an unlimited membership will incur a $5 late cancellation fee.
No show: If you don’t cancel your class prior to the start time and don’t attend, you will forfeit your session and be charged a $5 no show fee. Clients on an unlimited membership will incur a no show fee of $10.
Waitlist Policy
If the class you’d like to attend is fully booked, you can join the waitlist. There are often changes to class attendance, so if a place opens up for you, you’ll get an email or text to let you know you have been added to the class. You can be added to a class up to one hour prior to the start time, so keeping your contact details updated, means you’ll be the first to know. If you can no longer make it, please cancel yourself out of the class so your place can be offered to the next person on the waitlist. If you need to cancel your attendance, please withdraw from the class using the Rodes app or website, noting our cancellation policy above.
Purchase Policy
Rodes Studio are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full.
All purchases are final and we do not offer refunds on services or products for change of mind. Rodes Studio reserves the right to offer refunds for injury or illness if a medical certificate is provided.
All passes and memberships are non-transferable and may not be shared.
Clients must be a minimum of 16 years old to attend.
Return / Refund Text
Rodes Studio are not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full.
All purchases are final and we do not offer refunds on services or products for change of mind. Rodes Studio reserves the right to offer refunds for injury or illness if a medical certificate is provided.
All passes and memberships are non-transferable and may not be shared.
Privacy Policy
At Rodes Studio, we are committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth).
We collect personal information, such as your name, contact details, and health information, solely to provide our services, manage bookings, process payments, and ensure your safety during classes.
Your personal information will only be used by Rodes Studio or our direct debit provider Mindbody to deliver the services you have requested. We will only disclose such information to third parties as required by law.
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
You have the right to access and correct your personal information held by us. To do so, please contact us via email at info@rodes-studio.com.au.
You must not photograph or record Rodes Studio instructors or other clients in our studios without their express consent. By participating in our classes, you consent to Rodes Studio using your image in promotional materials, including our social media platforms.
By engaging with our services, you agree to the terms outlined in this Privacy Policy.
Memberships
Monthly membership - unlimited mat classes ($200 per month)
Foundation monthly membership - unlimited mat classes ($160 per month - only available to the first 15 members)
Payments are debited on a monthly basis. Please ensure sufficient funds are available on the direct debit date. Multiple failed transactions may result in cancellation of your class bookings and / termination of your membership.
All class bookings are subject to our Class Booking and Cancellation Policy.
Upfront membership - 6 months unlimited mat classes ($1,000)
A one-off payment of $1,000 is charged at the start of your membership. This membership option allows you to attend unlimited regularly scheduled mat classes each month for 6 months.
All class bookings are subject to our Class Booking and Cancellation Policy.
Upfront membership - 12 months unlimited mat classes ($1,700)
A one-off payment of $1,700 is charged at the start of your membership. This membership option allows you to attend unlimited regularly scheduled mat classes each month for 12 months.
All class bookings are subject to our Class Booking and Cancellation Policy.
Class Packages
New Member Intro Offer - 1 week of unlimited mat classes
This pass entitles you to unlimited classes to be used within 1 week. The pass will activate on the date or purchase and expire after 7 days. It is available to new clients and can only be purchased once.
Passes are non-refundable. All class bookings are subject to our Class Booking and Cancellation Policy.
Price: $39
Class Packs
These passes are valid for regularly scheduled group mat classes. The pass expires 6 months after the date of purchase and cannot be extended. Passes are non-refundable. All class bookings are subject to our Class Booking and Cancellation Policy.
1 Class Pack: $30
2 Class Pack: $56
5 Class Pack: $135
10 Class Pack: $250
20 Class Pack: $460